ServiceMaster Services Inc
ServiceMaster Services, Inc.
Richmond, Virginia
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About Us


ServiceMaster Services, Inc. is a privately owned and operated commercial contract cleaning company.  Founded in 1974, ServiceMaster Services has grown to become the largest locally owned and operated janitorial company in the Richmond area and one of the ten largest ServiceMaster Clean® janitorial franchises in the United States. 

 ServiceMaster Services specializes on servicing Class A office buildings and other large facilities which require high standards of cleaning.  We currently employ 300 people to service five million square feet of property for over thirty different customers in the Richmond area.  The facilities we clean include corporate headquarters buildings, multi-tenant office buildings, call center facilities, bank branches, healthcare facilities, manufacturing plants, operations centers, a retail shopping center, and a sports arena. 

We have the most experienced and knowledgeable operations staff in the Richmond market.  Our operations management team averages 19 years of service with our company.

With more than 4,500 franchises, ServiceMaster Clean, headquartered in Memphis, Tennessee, has been in the cleaning and disaster restoration business for more than half a century.  The ServiceMaster Company’s family of brands also includes TruGreen, Terminix, American Home Shield and Merry Maids.  ServiceMaster Clean develops products, procedures and training programs and provides technical support to its franchises.  It also provides forums for sharing best practice information. 

We believe our local ownership and experienced management staff is what sets us apart from our competition.  We are small enough that customers have immediate access to and involvement from the owner and top managers in the company.  Yet, we are large enough to take on accounts of any size or scope.  In addition, our affiliation with our franchisor ServiceMaster Clean provides us with access to technololgy and best practices of a much larger company.

ServiceMaster Services BHAG, Purpose and Values


We have created a long term goal for our company.  We aspire to become the number one revenue producing ServiceMaster Clean janitorial franchise in the country (we are currently the tenth largest).  To accomplish this BHAG (Big Hairy Audacious Goal), we are focused on realizing the following Purpose:


To provide clean, safe and healthy environments to the occupants and guests of the

buildings we clean in a way that brings peace of mind to our property manager and

facility manager customers.


In other words, we see our mission as providing hassle free cleaning.  Of course, we aim to provide consistently, high quality cleaning results.  However, we also want to be easy (and even fun) to work with, readily accessible, responsive, and reliable.  The janitorial world is an imperfect one, and we will occasionally make mistakes.  However, we believe what differentiates us is how quickly and effectively we respond to customer requests and complaints.


The following core values and beliefs underpin our strategy and our behaviors: 

Positive Attitudes

·         Happy employees                                 

·         Kind, caring employees

·         Focus on the customer


Honesty and Integrity

·         Be honest with each other      

·         Treat customers fairly


·         Whatever it takes mentally

·         Help each other when needed

·         Contribute ideas and resources

Honor Commitments to Customers

·         Be accessible and responsive

·         Clarify and meet requirements

·         Make sure customer is satisfied


We make these values come alive by emphasizing them in our hiring practices, training, communications, performance appraisals, and reward and recognition.  Our managers endeavor to model behaviors that support these values and to correct behaviors that are contrary to these values.


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