ServiceMaster Services Inc
ServiceMaster Services, Inc.
Richmond, Virginia
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Our core business is providing contract full-service janitorial services to owners and managers of 20,000 to more than 500,000 square foot properties.  Our value proposition is simple – to provide the building’s occupants and visitors with a clean, healthy, and secure environment at an affordable price.

The core services included in most janitorial contracts include:

  • Creating a customized cleaning plan and proposal based on a thorough understanding and analysis of the customer’s needs and expectations.
  • Implementing our well-defined start-up plan
  • Assigning one operations manager to the account who is responsible for both production and customer service
  • Using our proprietary GoGreen and Capture and Removal Cleaning® processes
  • Utilizing high quality equipment, cleaning products and best practice processes and procedures developed and tested by ServiceMaster Clean®
  • Conducting both orientation and ongoing employee training that covers safety, security and cleaning tasks
  • Deploying quality control system that includes cleaning schedules, check lists, inspections, and work order reports
  • Being accessible to customers 24/7/365 with a one hour response commitment
  • Using email and phone customer service hotline to log, respond to, track, close out and report customer service requests and complaints
  • Actively involving owner and other executives in account management and problem resolution

We do this by:

  • Waste collection and removal
  • Cleaning and restocking restrooms
  • Carpet vacuuming and spot removal
  • Dust and damp mopping of hard surface floors
  • Dusting of all surfaces
  • Detailed cleaning of touch points – door handles, railings, kitchen sinks, elevator buttons, etc.

Other services we provide may be incorporated in the contracts or assigned as projects outside of the contract scope:

  • Carpet care programs
  • Hard-surface floor maintenance
  • Tile and grout restoration
  • Upholstery and cubicle panel cleaning
  • Recycling programs
  • Day porter services
  • Window washing
  • Blind cleaning
  • Relamping


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